Support
At Freespinz Casino, we understand that questions can arise at any hour when you're enjoying our games. That's why we've built a comprehensive support system designed to address your needs quickly and effectively, no matter when you need assistance.
24/7 Live Support
Our friendly support team is available around the clock through our convenient live chat feature. Whether you have questions about your account, need help with a deposit, or want information about our latest promotions, our representatives are ready to assist you in real-time with an average response time of just 2 minutes.
To access live chat, simply click the chat icon in the bottom right corner of any page on our website. Our team is trained to handle everything from basic account questions to more complex technical issues.
Email Support
For less urgent matters or detailed inquiries, you can reach our support team via email at support@freespinz.com. Our email support team typically responds within 12 hours, providing thorough answers to your questions. This option is perfect if you need to send screenshots or have multiple questions.
Comprehensive FAQ Section
Before reaching out, you might find your answer in our detailed FAQ section. We've compiled answers to dozens of common questions about:
- Account registration and verification
- Deposit and withdrawal methods
- Bonus terms and wagering requirements
- Game rules and technical requirements
- Responsible gambling tools
Our FAQ is organized by topic, making it easy to find the information you need without waiting for assistance.
Payment Support
If you have questions about our wide range of payment options—including Visa, MasterCard, Bitcoin, Ethereum, Litecoin, Ripple, Tether, or Interac—our support team can guide you through the process. We can help you choose the best option based on your location and preferences.
Game-Related Assistance
With games from over 40 providers including NetEnt, Pragmatic Play, and Betsoft, we understand you might have questions about specific titles or features. Our team is well-versed in our extensive game library and can help troubleshoot any issues you encounter.
Multi-Currency Support
Whether you're playing with USD, CAD, EUR, AUD, NZD, BRL, INR, or cryptocurrency, our support team can assist with currency-specific questions and ensure you're getting the most from your gaming experience.
Commitment to Customer Satisfaction
What sets Freespinz Casino apart is our dedication to player satisfaction. Our support agents are casino enthusiasts themselves and understand the importance of quick, helpful responses. We don't use generic scripts—we provide personalized assistance tailored to your specific situation.
All support team members undergo extensive training to ensure they can handle any issue that comes their way, from helping new players understand our welcome bonus of 100% up to $500 + 50 Free Spins to assisting experienced players with more complex needs.
We're Here For You
Remember, at Freespinz Casino, you're never alone. Whether you prefer self-service through our FAQ section or direct contact with our support team, we're committed to making your gaming experience as smooth and enjoyable as possible.